Australia Post eParcel
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name.
Order Status and Tracking
After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with an Australian eParcel tracking number. You can track the shipping status of your order at http://auspost.com.au/track.
All orders with Australia Post eParcel will incur a standard delivery fee: of $6.95 (except for products that require Large & Heavy delivery fee). If express option is selected it will incur a fee of $18.95.
We reserve the right to charge additional shipping fees for large and commercial orders. In particular, orders over 20kg and orders that are subject to cubing. You will be contacted for an extra postage quote.
Large & Heavy delivery fee is $30 dollars. Products that require a Large & Heavy delivery fee are flagged.
Postage is standard shipping by Australia Post eParcel. Your order will be delivered in 3-10 working days from dispatch, depending on your location.
Please note: we only ship orders to Australian residential or business postal addresses.
Reuze It is not liable for any loss, damage or injury you or any third party suffers as a result of delivery.
We will not be liable for late delivery by Australia Post. Late delivery does not entitle you to cancel the purchase. Reuze It’s obligations in relation to delivery end when order is collected by Australia Post for delivery to your nominated delivery point.
Most orders are processed the next business day and dispatched within 72 hours. Orders placed after 12pm Friday and over the weekend won't be processed until Monday.
As we are subject to postal service timeframes, we recommend ordering before December 14th, to ensure delivery before Christmas.
Incorrect Product Arrives or is Damaged
If for some reason your product(s) arrived damaged, email us on firstname.lastname@example.org and otherwise refer to our returns policy
Please make sure you contact us within 7 days of accepting delivery.
We will respond within 72hrs of receiving your contact.